Creatiza Designs LLC Shipping Policy

Creatiza Designs LLC Shipping policy

All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Remember all pieces are made by order, each piece takes at least 1 week to be made before shipping it to its new owner.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for orders over $200 within Asheville, NC city limits. For orders under $200, we charge $5 for local delivery.

Deliveries are made from 8 am to 5 pm on business days. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at our store. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 10 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8am to 5pm on business days. Please have your order confirmation email with you when you come.

International Shipping

We are not offering international shipping yet. But stay tuned!t 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@creatizadesigns.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@creatizadesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@creatizadesigns.com.